Aviso de privacidade
We (also referred to as "We", "Us", or "Our") are committed to protecting your Personal Data and your privacy.
This Privacy Policy explains how we collect and store the information you provide through the https://tucanorendilia.com website (Tucano Rendília).
We will uphold the following principles:
We want you to make informed decisions about how your Personal Data is used and processed. We use various methods and procedures to provide clear, relevant information. If we believe you need specific details, we will share them with you at the appropriate time. We are also happy to answer any questions about our data practices, account controls, or any applicable service limitations.
1. O âmbito?
This Policy explains the types of Personal Data that Tucano Rendília collects about individuals, and how that data is processed, shared with third parties, stored, and protected.
This Policy covers information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly or through a combination of additional information that we hold or can access.
In this Policy, "processing" means any activity involving the collection or use of Personal Data. This includes the organization, management, structuring, and storage of Personal Data.
Our services are intended for a general audience and are not designed for individuals under 18. We do not knowingly request or collect information from individuals under 18, nor do we knowingly allow them to use our services. If we discover that we have collected information about a child, we will delete it as soon as reasonably possible.
2. What personal data do we retain about you?
Ao acessar nosso serviço ou nossos canais de atendimento, ou ao visitar nosso site, coletamos Dados Pessoais. Em alguns casos, podemos solicitar que você os forneça. Em outros, coletamos Dados Pessoais ao analisar como você utiliza nossos Serviços ou canais de atendimento, ou quando parceiros terceiros compartilham suas informações conosco.
3. You are not required to disclose personal data to the company, and there are no consequences.
No entanto, você não é obrigado a nos fornecer quaisquer dados pessoais. Em determinadas circunstâncias, optar por não fornecer determinados dados pessoais pode limitar nossa capacidade de prestar os serviços ou impedir que os usuários acessem o website.
4. What types of personal data may we collect? When you visit our website, we may collect the following personal information:
This includes records of your online activity and traffic data (including your IP address, access date, and access time), the language you use, software crash logs, browser type, and information about the device you use to access the service. The information we collect is not considered personal data and cannot be used to identify you.
Personal data we receive from you: any personal data you choose to provide to Us when you connect, through Us, to a third-party online trading platform.
Personal information you provide directly to third-party platforms to facilitate trading: this includes your full name, address, phone number, and email address.
5. Transparência e motivos para o tratamento dos seus dados pessoais
Your Personal Data is processed by the Company for the purposes described in this section, using transparent data processing and security practices.
The Company uses Personal Data relating to you only when there is a clear and appropriate reason. The following explains when the Company may process your Personal Data:
- You have consented to our processing of your Personal Data for one or more purposes. This applies when you submit personal information through the Website so we can transfer it to a third-party trading platform.
- The Company or a third party may need to process data to pursue legitimate interests. For example, this may be necessary to improve Our Services or defend legal claims.
- Processing follows clear service standards.
Contact us by email for more details about how we process information and the measures we use to protect it.
Below is a summary of the reasons we may use the information you provide, including relevant account, service, and security purposes involving Personal Data.
Âmbito, Transparência
1. A seu pedido, poderemos coletar seus Dados Pessoais e compartilhá-los com prestadores de serviços terceiros para ajudá-lo a acessar serviços de negociação digital. Faremos isso somente quando você nos solicitar que providenciemos esse acesso.
You have given consent to the processing of your Personal Data for one or more purposes.
2. To respond to your requests, questions, or concerns, we may need Personal Data to address any questions you have about the Services.
O tratamento é necessário para atender aos interesses legítimos da Empresa ou de um terceiro.
3. Personal Data is processed only when necessary to support account management, platform security, and clearly stated service requirements.
To provide secure and reliable account services, processing is necessary.
4. Para melhorar os Nossos Serviços. Podemos utilizar Dados Pessoais para melhorar os Nossos Serviços, incluindo, entre outras coisas, relatórios de falhas e mau funcionamento que recolhemos no âmbito dos Serviços.
O tratamento é necessário para atender aos interesses legítimos da Empresa ou de um terceiro.
5. Para prevenir fraudes e o uso indevido dos nossos serviços
Processing is necessary for the legitimate interests of the Company or a third party.
6. To carry out and manage activities that support the operation of Our Services. These may include back-office functions, business development, strategic decision-making, internal review processes, and related activities.
O tratamento é necessário para atender aos interesses legítimos da Empresa ou de um terceiro.
7. We conduct analyses, including statistical analyses, and use various analytical techniques, including statistical methods, to support decisions on different matters.
O tratamento é necessário para atender aos interesses legítimos da Empresa ou de um terceiro.
8.
Para salvaguardar nossos ativos, direitos e interesses, bem como os de terceiros, estabelecemos processos para exercer e defender direitos em juízo
Podemos tratar Dados Pessoais quando necessário para proteger nossos direitos, interesses e ativos, ou os de terceiros, em conformidade com os acordos, condições, termos e políticas aplicáveis.
Processing is necessary for the legitimate interests of the Company or a third party.
6. Transfer of Personal Data to Third Parties
The Company may also share Personal Data with third-party companies that provide services to us, such as hosting and storage providers, IP address data services, and user experience analysis.
You may also ask us to provide specific Personal Data about you to third-party trading platforms. In these circumstances, we will provide those platforms with the Personal Data you have made available to us. The use of your Personal Data by those platforms is subject to their respective privacy policies. Your Personal Data may be shared with more than one trading platform.
The Company may share Personal Data with related entities or business partners. This may give the Company resources that help it refine and improve the products and services offered to clients.
Where necessary to safeguard third-party rights or assets, the Company may apply appropriate account controls, security practices, and transparent data processing procedures.
We may also share Personal Data about you with potential investors, buyers, or financiers of the Company or another group company when a relevant transaction is being considered. This may include the transfer or sale of assets belonging to the Company or another group company, or form part of any merger, restructuring, consolidation, or insolvency involving the Company or another group company.
7. Cookies and third-party services
Podem ser utilizados serviços de terceiros, como empresas que fornecem publicidade no nosso website ou serviços de análise. Estas empresas também podem utilizar cookies ou tecnologias semelhantes.
Cookies são pequenos ficheiros de texto colocados no seu dispositivo sempre que visita ou acede ao website. Recolhem informações sobre as suas preferências e hábitos de navegação para melhorar a sua experiência de utilizador, recordar as suas escolhas e adaptar produtos e serviços que possam ser do seu interesse. Os cookies também são utilizados para fins estatísticos e analíticos.
Alguns dos cookies que utilizamos são cookies de sessão. Estes são armazenados temporariamente no seu dispositivo e permanecem aí por um curto período, até fechar o navegador. Outros cookies são persistentes. Os cookies persistentes permanecem no seu dispositivo durante um período após fechar o navegador. Ajudam o website a reconhecê-lo como utilizador recorrente e facilitam o seu regresso e utilização do website.
Categorias de cookies:
Podemos usá-los para os fins a que se destinam:
1. Cookies are essential for the site
These cookies are required to access the features you requested and to navigate our website. They are used to provide the information, products, and services you requested from us.
They are also required for your device to download and stream data. This allows you to browse the website, use its features, and return to pages you previously visited.
Os cookies coletam dados pessoais, como seu nome de usuário e a data do login mais recente, para confirmar que você está conectado ao site. Os cookies de sessão são excluídos quando você fecha o navegador.
2. Cookies funcionais
Cookies allow us to recognize you whenever you visit our site and remember your settings and preferences.
Cookies collect personal data, such as your username and the date of your most recent login, to confirm that you are logged in to the site. Session cookies are deleted when you close your web browser.
3. Cookies de desempenho
We use cookies to collect statistical data on site performance and help improve it. They also allow us to analyze how our website is used.
Cookies store anonymous data that is not linked to an identified or identifiable natural person. Some are deleted when you close your browser, while others may remain stored on your device indefinitely.
Os cookies estão bloqueados ou foram removidos
Para bloquear ou remover cookies, altere as configurações do seu navegador. Abaixo, você encontra links para ajudar nesse processo em alguns dos navegadores mais usados.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
No entanto, observe que algumas ou todas as funções e funcionalidades do Website poderão não funcionar como esperado caso isso aconteça.
AVISO DE RASTREAMENTO ONLINE
Atualmente, este serviço não responde a sinais Do Not Track.
8. Conservação dos seus dados pessoais
The Company will retain your Personal Data for as long as necessary to fulfill the purposes for which it is processed, as described in this Policy, or for a longer period when needed to support account controls, security practices, and service standards.
We will share your information with third-party trading platforms for 12 months. If you agree, we will continue sharing your data for another 12 months.
We regularly review the Personal Data we retain to ensure it remains necessary.
9. Transferências de dados pessoais para países terceiros ou organizações internacionais
Your personal information may be transferred to other countries. This means your personal data may be sent to a third country outside your country of residence, or to an international organization or jurisdiction. The Company takes appropriate measures to safeguard the Personal Data you provide and to help ensure that data subjects can exercise their rights and access effective legal remedies.
These protections and safeguards are available to all persons residing in the EEA (European Economic Area).
- Transfer to a third country or international organization that maintains appropriate safeguards for Personal Data, supported by transparent security practices, clear data processing standards, and appropriate controls designed to protect information throughout the transfer process.
- The transfer is carried out under a clear agreement between public entities or competent authorities, with transparent terms, defined controls, and service standards.
- The transfer was carried out under established data protection clauses and security practices designed to support the responsible processing of personal data. We apply transparent data transfer procedures, documented controls, and service standards to help protect data when processed across borders.
The Company may provide details about the security measures used to protect your Personal Data when it is transferred to third countries or international organizations. To request this information, email info@tucanorendilia.com
10. Segurança dos dados pessoais
We adopt appropriate organizational and technical safeguards to protect Personal Data. These measures are designed to reduce the risk of accidental or unlawful destruction, loss, alteration, or unauthorized access.
However, we cannot guarantee or ensure that your Personal Data will remain secure or error-free at all times. We cannot be held responsible for intangible, incidental, or consequential losses arising from the use or disclosure of Personal Data, including disclosure caused by transmission errors, unauthorized access by third parties, or circumstances beyond our reasonable control.
In certain circumstances beyond our control, we may need to share Personal Data about you with third parties, such as service providers or public authorities. In such cases, we cannot control the security measures applied to your Personal Data by those third parties.
Personal Data cannot be transmitted over the internet with absolute security. The Company cannot guarantee the security of Personal Data you transmit to us online.
11. Links to websites operated by third parties
Podemos disponibilizar em nosso site links para sites e aplicativos de terceiros. Esses sites e aplicativos são operados de forma independente e não são controlados pela Empresa. Não somos responsáveis pela forma como coletam ou tratam Dados Pessoais, e esta Política não se aplica a qualquer atividade realizada por meio deles.
Antes de acessar ou utilizar qualquer site ou aplicativo de terceiros, recomendamos que consulte a respectiva política e práticas de privacidade. Sugerimos também que as avalie cuidadosamente antes de fornecer quaisquer Dados Pessoais.
12. Changes to this Policy
Ao visitar sites ou aplicativos de terceiros, recomendamos que leia as respectivas políticas de privacidade antes de decidir acessar ou utilizar seus serviços. Também sugerimos que avalie cuidadosamente antes de fornecer quaisquer Dados Pessoais a esses terceiros.
13. Your rights regarding your personal data
You have the right to ask us to confirm whether Personal Data relating to you is being collected, to correct any inaccuracies, and to erase Personal Data that We no longer need. You may also ask us to restrict certain types of processing of your Personal Data.
If you are a resident of the EEA, please refer to this page:
These rights apply to the information you provide and to other Personal Data relating to you. You may exercise your rights by sending an email to the address below.
Right of access
You may ask the Company to confirm whether your Personal Data is being processed. If it is, you may request access to that Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. The information will be provided electronically if you request it in that format.
Your right of access to Personal Data must not adversely affect the rights and freedoms of others. If a request could harm another person’s rights or freedoms, the Company may refuse to fulfill it or may limit the information provided.
Right to rectification
You may ask the Company to correct inaccurate Personal Data. You may also ask that incomplete Personal Data relating to you be completed, considering the purpose for which it is processed.
Right to erasure
You may request erasure when: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for the processing; (c) you object, on grounds relating to your situation, to the processing of Personal Data based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with an applicable legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation requiring processing under European Union or Member State law; or (b) for the establishment, exercise, or defense of legal claims in judicial proceedings.
Restriction of processing
If you have concerns about the accuracy of your Personal Data, you may ask the Company to restrict its processing while the information is verified.
When you request restriction of processing, the Personal Data may generally only be stored, unless you give your consent, or unless it is needed for the establishment, exercise, or defense of legal claims in judicial proceedings, to protect another person’s rights, or to address an important matter of public interest in the European Union or a Member State.
Right to data portability
Where processing is automated and based on your consent or on a contract with you, you may request the Personal Data you provided to the Company in a structured, commonly used, machine-readable format.
You may also ask for your Personal Data to be transferred directly from the Company to another controller where technically feasible. Exercising your right to data portability does not affect your right to erasure. Data portability must not adversely affect the rights or freedoms of any other person.
Right to object
You may object at any time, on grounds relating to your situation, to the use of Personal Data relating to you where the processing is based on legitimate interests pursued by the Company or by a third party. This includes profiling based on those interests. We may continue processing where compelling legitimate grounds override your rights, freedoms, and interests, or where processing is necessary for the establishment, exercise, or defense of legal claims in judicial proceedings.
For direct marketing, you may object at any time to the processing of Personal Data relating to you, including related profiling.
Right to withdraw consent
You may withdraw your consent at any time for Our processing of Personal Data about you. This will not affect the validity of processing carried out based on your consent before it was withdrawn.
You may submit a complaint directly to Us using the contact details provided below.
We aim to handle privacy matters clearly and fairly, explain how your Personal Data has been used, and provide an appropriate response to the issues raised about its processing.
In certain circumstances, European Union or Member State law may restrict the rights relating to your Personal Data described in this section 13.
We will provide the information requested under your rights in section 13 of this agreement within one month of receiving your request. This period may be extended by up to two additional months where necessary, depending on the complexity and number of requests. Within one month of receiving your request, we will notify you of any extension and explain the reasons for it.
Unless otherwise provided in section 13, the information requested under your rights in section 13 will be provided free of charge. If a request is manifestly unfounded or excessive, particularly where requests are repeated, we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action. We may also refuse to act on the request.
If the Company has reasonable doubts about the identity of the person making a request, it may request additional information necessary to confirm that person’s identity.